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Contact Chips Ahoy Customer Service

How to Reach a Person at Chips Ahoy

Verified Contact Information

Toll-Free Number:

  • 1-855-535-5648
Call Now

Customer Service:

  • 1-864-581-2463
    Text Only

Chips Ahoy Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Chips Ahoy Phone Number
1 (855) 535-5648
Average Hold Time
00:02:27
Average Calls duration
3 minutes
Chips Ahoy Live Agent Availability
13% of callers successfully reach a real person
Issue Resolution Rate
Low (11% reported full resolution)
Chips Ahoy Customer Service Rating
4.3 out of 5
View full overview

How to Contact Chips Ahoy?

Chips Ahoy customer service phone number is 855 535 5648. The telephone number to text the customer care department is 864 581 2463. The support number allows clients to talk with the specialists about the products, quality, ordering process, and other details. In the other case, you can refer to the Chips Ahoy phone number to send the message to the representatives. The lines are available within the business Chips Ahoy hours which are Monday through Friday from 9 a.m. to 6 p.m. EST. Customers can reach the specialist via phone during the indicated time.

Chips Ahoy email address is not available. The company allows customers to submit the request via the website. Open the site and click the Contact Us icon at the bottom of the page. Fill in the information to the table to mention your address, and product information, attach files with screenshots, and other types of data. After agreeing with the Privacy Policy, press the Submit icon to send the request. The Chips Ahoy customer service will reach you after the consideration.

Chips Ahoy address corporate office is 100 Deforest Avenue East Hanover, New Jersey 07936 United States. Use the Chips Ahoy headquarters location to communicate with the leading specialists of the company or send official correspondence. The availability of products you can find on the official platform of the firm.

Chips Ahoy live chat is presented on the right-hand side of the page. Click on the online chat icon to launch it and start communicating with the AI virtual assistant. The response will be generated in a few clicks. The chat is accessible during the operation time of the company.

PissedConsumer Club

Contact Information

Chips Ahoy Website:

Chips Ahoy Help Center:

Corporate Office Address:

Mondelēz Global LLC
100 Deforest Avenue
East Hanover, New Jersey 07936
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9:00 am - 6:00 pm

More contact details

How Customers Rate Chips Ahoy Support?

4.3 / 5
Good

Based on 189 calls to Chips Ahoy customer support through PissedConsumer.com and 3 survey responses.

Total Calls
189
Avg Call Duration
02:31
Issues Resolved
11%

Why Customers Call Chips Ahoy?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 54%
  • Product/ Service 35%
  • Shipping and Delivery 3%
  • Request for Information 3%
  • Return/ Replace 3%
  • Payments and Charges 2%
  • Refund <1%

Customer Inquiries & Issues

54%
  • "Chips ahoy not good"
  • "plastic in cookie"
  • "Stale cookies"

Product/ Service

35%
  • "Defective product"
  • "Very disappointed with product"
  • "Unhappy with purchase"

Shipping and Delivery

3%
  • "I got a party size of chips, ahoy cookies and they were burnt all of them and being pregnant. That's not very nice."
  • "Bought Hershey fudge filled cookies and those are not the cookies that are in the package their regular soft baked chewy cookies"
  • "I bought a BOX of individual 2pack cookies and 2 packages had 1 cookie in it"

Request for Information

3%
  • "Questions on manufacture date."
  • "Gluten and peanut question"
  • "Looking for Chips Ahoy reduced fat cookies"

Return/ Replace

3%
  • "Comment about recipe change"
  • "Because you guys changed the recipe to the chip ahoy, everybody is talking about it. I went on Facebook to talk about Cough"
  • "Never got replacement coupons for what we spent in cookies that were broke"

Payments and Charges

2%
  • "Brought some Chips Ahoy cookies yesterday and I threw away my receipt but the cookies was stale! The barcode number *** expiration ***"
  • "I got my coupons with my name completely misspelled"
  • "Feedback"

Refund

<1%
  • "Comments on new recipe - want a refund"

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